Privacy Policy
Defined is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, www.definedbh.com, or use our services.
- Collection of Personal Information
We collect personal information from you when you voluntarily provide it to us, such as when you:
- Create an account on our website
- Place an order
- Sign up for our email newsletter
- Contact us with a question or comment
The personal information we collect may include your name, email address, mailing address, phone number, payment information, and other information you choose to provide.
We may also collect certain information automatically when you visit our website, such as your IP address, browser type, and referring website. This information is collected using cookies and other technologies.
- Use of Personal Information
We use your personal information to:
- Process your orders
- Provide you with customer service
- Send you marketing communications, such as email newsletters and promotional offers
- Improve our website and services
- Disclosure of Personal Information
We may disclose your personal information to third-party service providers who help us operate our website and business, such as payment processors and shipping companies. We will not disclose your personal information to any third parties for marketing purposes without your consent.
We may also disclose your personal information if required by law or if we believe that disclosure is necessary to protect our rights or the rights of others.
- Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
- Your Choices
You may opt out of receiving marketing communications from us by clicking on the “unsubscribe” link in any marketing email you receive. You may also request to access, update, or delete your personal information by contacting us at [email protected]
- Changes to Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.
- Contact Us
If you have any questions about this Privacy Policy, please contact us at Defined.bh@gmail.com
Processing & Shipping Policy:
- Orders processing may take 3 to 7 working days. Processing duration may vary upon
high level seasons like Eid, Ramadhan and reveal of new collections. - Shipping may take additional 1 to 3 working days for domestic orders and 5 to 7 working days for GCC orders. Shipping duration is counted from the day the order is ready.
- Shipping delays may occur in busy seasons.
- In case if the customer has purchased incorrect size or wishes to make an
amendment to the order, delivery fees will be calculated and charged for two-way domestic. - In case if there is any damage in the item, domestic delivery will be FREE.
- Shipping is available for GCC countries (Bahrain, Saudi Arabia, Kuwait, Oman, UAE & Qatar) only.
- If an international customer wishes to be DEFINED he can reach us through our whatsapp+97366601278 or email Defined.bh@gmail.com channel to place the order.
Exchange, Refund and Amendments Policy:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at Defined.bh@gmail.com
